Frequently Asked Questions…
Most of our plants are listed as "Buy 2 Get 1 Free"; if you select this deal but don't want 3 of the same item, you can select "grower's choice" as your freebie.
Grower's Choice plants are carefully selected plants that work well with, and compliment, the main item. It gives you an opportunity to try something different or new, and enjoy a little surprise on unboxing day :).
After clicking your preferred deal button, you can then change the quantity to get multiples of that deal.
If you select Buy 2 Get 1 Free (Grower's Choice) and change the quantity from 1 (3 plants) to 2 (6 plants), you get 4 of the original item and 2 free grower's choice.
There is no quantity limit to this deal, and, since it effectively works out to a 33% discount, you can stock up knowing you got the best deal on the internet!
Our standard processing time is 1–3 business days. However, we always prioritize the health of your plants—so if there’s a postal holiday or severe weather in your area or ours, we may delay shipping slightly to ensure your plants arrive in the best possible condition.
Can I request faster shipping or overnight delivery?
If you need expedited shipping—like overnight or next-day delivery—don’t hesitate to reach out! We’re happy to accommodate special requests whenever possible. Just contact us before placing your order so we can make arrangements.
If your plants were delayed or damaged in transit, please email us a photo of the issue on the day your order arrives and we will review it promptly.
Orders shipped with Priority Shipping have an automatic Live Arrival Guarantee. Please choose priority shipping to ensure the best outcomes for your live plants.
While we take great care in preparing our plants, only tissue-cultured (lab-grown) plants can be guaranteed 100% pest-free. We recommend practicing standard due diligence by cleaning and quarantining all live plants—regardless of the source—before adding them to your aquarium. A little prevention goes a long way!
- Yes, we do! Just send us an email—we’d be happy to discuss a discount that applies to your situation.
- We don’t have a storefront at the moment, but if you’re local, we may be able to arrange a pickup—just reach out and we’ll do our best to accommodate you!